EMERGENCY CONTACT

If you are currently experiencing an emergency that requires a trades service please find the relevant supplier that falls within your region from the lists below.

We ask that all tenants attempt to contact their relevant property manager or My Agent office (03 9633 7111) prior to contacting any of the trades listed below.

What constitutes an Urgent Repair

As per the Residential Tenancies Act 1997, urgent repairs are deemed as: burst hot water service, blocked or broken toilet system, serious roof leak, gas leak, dangerous electrical fault, flooding or serious flood damage, serious storm or fire damage, the breakdown of any essential service or appliance provided by a landlord for hot water, water, cooking, heating or laundry, failure or breakdown of the gas, electricity or water supply, any fault or damage in the premises that makes the premises unsafe or insecure, an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted, a serious fault in a lift or staircase.

Please note that should you arrange for a trade to attend to an issue, and the issue is deemed non-urgent, user error or no fault of the property, you will be liable for the cost of the call out. We suggest you review the Troubleshoot section below prior to contacting a trade.

If you cannot reach any trades services please contact Matthew Gilbee on 0402 928 466

Troubleshoot

If safe and unlikely to cause more damage can the issue wait until the next business day?

Power outage – Call your power supplier to check the issue is isolated to your property. Turn all of your appliances off, switch all of your power points off (including hot water, fridge, lamps), switch your safety switch back on at the switch board, and turn each appliance back on one at a time.

Blocked drain – Explore using Draino or similar product to attempt to solve the issue. If possible, without flooding the area, tip a 10L bucket of water down the problematic area. Try a plunger.

Hot water – Call your water, gas and/or power supplier to check the issue is isolated to your property. Check your safety switch inside your switch board. Check the power point is on at the system. Check your pilot light is on at the system. Check your mains water tap is on.

No water – Check your mains water tap is on. Test another tap to see if the issue is isolated. Call your water supplier to ask for help.

Air Conditioner – Check the safety switch inside your switch board. Check the power point at the unit. Check and clean the filter. Check the batteries in the remote control. Turn it off and on.

Oven – Reset the time. Check your safety switch inside your switch board. Call your electricity and/or gas supplier.

Toilet – Blockage, try draino (can be purchased at a supermarket or bunnings). Use a plunger. Using a bucket, tip water into the bowl (avoid doing this if overflow is likely).